Mas Agency conducted training on using ChatGPT and Gemini for employees of the National Mediation and Conciliation Service.

Artificial intelligence is gradually becoming part of daily workflows — from drafting text and structuring information to working with documents and generating new ideas. To help employees effectively use modern digital tools, Mas Agency conducted online training for the National Mediation and Conciliation Service.

During the session, participants explored the capabilities of ChatGPT and Gemini and examined practical scenarios for their application in professional activities.

In particular, discussions focused on how AI tools can help:

A dedicated module of the training focused on prompts — properly formulating queries for artificial intelligence tools. After all, the quality of the result largely depends on how clearly the user specifies their task.

The Importance of Verifying Results

When working with AI, it is essential not only to get an answer, but also to critically evaluate it. Therefore, participants also addressed verifying information, handling output, and using artificial intelligence responsibly.

“Our goal is to show how artificial intelligence can be used today for faster and more efficient work in public service. The key is to formulate tasks clearly and verify the results”

Oleksandr Volkov Co-founder and CFO of Mas Agency

Digital Skills for Modern Work

Adopting modern AI tools opens up new opportunities to streamline workflows and manage information more efficiently. At the same time, their implementation requires a responsible approach and a solid understanding of working with such technologies.

For Mas Agency, running practical workshops is a chance to share our experience with digital tools and help teams seamlessly integrate technology into their daily routine.

We extend our gratitude to the National Mediation and Conciliation Service for their trust and active participation in the training.